Returns

Returns and exchanges

Atacac has a 14 days return policy. atacac will issue a full refund including the shipping cost from us to the customer; with exception from if Express shipping has been used. The return shipping fee will not be refunded.

Returning your purchase

Place the item(s) in the original shipping bag or a solid carton box. Tape it securely. 

Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.

Please send the package to:
Atacac
Stenkolsgatan 5
417 07 Göteborg
Sweden

Exchanges

Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at atacac.com

Receiving a refund

Your refund will either be credited to the original purchaser's credit card. If the complete order is returned a refund will include atacac shipping costs. Please note that in case of a written notice and proof of a return to atacac within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Important information

Items must be returned to us in perfect condition. Make sure all products are exactly as you received them.

Please send the package to:

Atacac
Stenkolsgatan 5
417 07 Göteborg
Sweden

atacac quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.